Terms & Conditions

Tariffs
Tariffs are set and are subject to change without notice. No responsibility is accepted for errors and omissions contained on the website and ensuing correspondence with respect to bookings and tariffs.

Bookings
All bookings require a holding deposit of 50% of the total value of your accommodation plus the booking fee at the time of booking. The outstanding balance is payable one month prior to arrival by either direct deposit or credit card (2.041% surcharge applies for all credit cards if applicable). Bank cheques accepted by prior arrangement only. Your credit card details may be kept in our Secure Pay system. We do not accept cash.

Cancellations
Your deposit, less a $300.00 booking fee and credit card fee, is refundable up to two months prior to your arrival date, three months for mid & peak season bookings. If you cancel your booking after that time your deposit will only be refunded if a substitute booking is taken for the property on the same dates.

Check in and departure times
Check in time is from 2.00pm on the date of arrival and the premises to be vacated by 10.00am on the day of departure.

Number of Guests
The premises must be kept clean at all times and the number of occupants must not exceed the number of beds provided for, or the number agreed to with the agent at the time of booking (whichever is the lesser amount).

Cleaning and Linen Changes
For bookings greater than eight days, the property will be lightly cleaned and linen changed mid-stay, unless otherwise stated (mid-stay cleans included only at selected properties). Additional cleaning and linen changes can be arranged, an appropriate fee will apply.

Excess Cleaning
The property is offered in a clean condition. On departure it is requested that all rubbish is removed and placed in bins provided and the property left in a clean and tidy state. An additional charge will be incurred for removing rubbish scraps and any excess mess from the property and cleaning considered to be in excess of normal will also incur an additional charge. Acceptance of these ‘Terms and Conditions’ will authorise the manager to deduct the costs from the credit card details provided by the guest.

Extras
Should you require a cot, high chair, pram etc please contact one of our local holiday hire goods companies – Sands Holiday Hire, Emu Holiday Hire or Hire for Baby – all have websites and will deliver to and pick up from your booked accommodation.

Keys
Loss or damage to keys, remotes, or alarm fobs will incur an additional charge. In the event that the office has closed and the keys are misplaced or left in the property an after hours call out fee will be incurred.

Pets
Under the local health regulations and Body Corporate Rules, no pets are permitted in rental accommodation.

Fax Service
Available through Zinc Noosa office, $2 per page or the local post office.

Functions
Our accommodation is for residential purposes only. Functions and parties are strictly not permitted, and penalties apply.

Personal Property
No responsibility is taken by the agent or the owners for Tenants personal property.

Breakages or Damages
As the tenant you are responsible for all damages, breakages and loss incurred during the term of your occupancy. These must be reported and paid for – if found unreported the cost of replacement will be deducted from the credit card details provided by the guest.

Inspection
An inspection of the premises can be made upon demand by the owner or the agent.

Circumstances Beyond Control of Agent and/or Owner
We accept bookings in good faith as agents and as such we cannot be held responsible for circumstances beyond our control. The properties are presented in good clean condition, no refunds or relocations will be given should you find the property not to your personal liking. We make every attempt to promote the property and describe the property as it presents and Zinc Noosa nor the Owner, will not be liable for any misrepresentations or misunderstandings at the time of booking.
In the event of any of the following, every reasonable endeavour will be made to find alternative accommodation.
1. The property is sold or withdrawn from letting
2. The tariff is increased after your booking but prior to your occupancy
3. The property is altered in any material way this includes any renovation, change of furnishings, construction within close proximity to the said property)
4. Although rare, occasionally due to human error double bookings do occur. In this instance we will endeavour to assist you in seeking a similar alternative for the same price as the accommodation booked or offer a full refund. Zinc Noosa recommend you take out full travel insurance for unforeseen circumstances.

Body Corporate Rules
Body Corporate Rules and Regulations must be complied with by guests and their visitors. These conditions are an agreement between the parties. Any infringement permits the owner or the agent to amend the rental or immediately terminate the tenancy. Please note, No Smoking is allowed inside the premises.

Proof of Identification/Security Bond
It is a requirement at the time of check-in that the guest who books the property with Zinc Noosa provides Proof of Identification by way of Drivers License or Passport. A security bond is also required at time of check-in, this is generally a manual swipe of a credit card which is signed by the guest. The property will be inspected after the guest has vacated the property. Any extra charges that arise from damage/hire etc that have been incurred by the guest will be deducted from the security bond.

Injury
The Agent or Owner will not be responsible for any injury suffered to a guest, or visitors of a guest unless such injury resulted from the negligence of the Agent or Owner.

Acceptance of the Terms and Conditions
Payment of the holding deposit confirms your acceptance of the Terms and Conditions of the booking.

Zinc Noosa participate in the Bad Books register. By accepting this booking and our Terms and Conditions you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions then your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Books register. Zinc Noosa reserves the right to cancel a booking where a guest is registered in Bad Books.